Shipping policy
1. Overview
At Salty Weapon, we partner with print-on-demand suppliers (Printful, Printify, Gelato) who handle production and shipping. Delivery timelines vary based on the supplier's location, product availability, and destination. For assistance, please visit our Contact Us page.
2. Order Processing Time
Orders enter production within 1–3 business days after payment confirmation. Once processing begins, cancellations or modifications may not be possible. A shipment confirmation email with tracking details (where applicable) will be sent once your order ships.
3. Estimated Delivery Timeframes
Delivery times vary by region:
- Singapore: 7–10 business days
- US / Canada / Europe / Australia / NZ: 10–14 business days
- Other International Locations: 14–21 business days
Total delivery time includes both processing and transit time. Please note that customs processing or carrier delays may extend these timeframes.
4. Shipping Methods & Costs
Standard shipping is included with all orders. Expedited options may be available at checkout for an additional fee. Final shipping costs are calculated based on destination and order contents during checkout.
5. International Shipping & Customs Duties
We ship worldwide. However, customers are responsible for any customs fees, import taxes, or duties imposed by their local government. Customs clearance procedures may cause additional delays that are beyond our control.
6. Tracking Information
Most orders are shipped with tracking. Tracking details will be emailed to you upon shipment and may take 48+ hours to reflect activity in the carrier's system. If tracking seems unavailable or inactive, please reach out via saltyweaponofficial@gmail.com.
7. Unforeseen Shipping Delays
Delays due to carrier disruptions (e.g., strikes, peak seasons), natural disasters, or customs inspections are outside our control. We will notify you of any significant shipping delays when possible.
8. Address Accuracy & Delivery Issues
Please ensure your shipping address is accurate at checkout. Salty Weapon is not responsible for delays or lost packages due to incorrect or incomplete addresses. If a package is returned to us, reshipment will require additional shipping charges.
9. Lost, Stolen, or Undelivered Packages
If tracking shows the order as "delivered" but you haven’t received it, check with your neighbors or local delivery carrier. Unfortunately, we are unable to refund or replace stolen packages. For lost packages confirmed by the carrier, we will help initiate claims and find a resolution.
10. Policy Updates
This shipping policy may be updated from time to time. All changes will be posted on our website. Continued use of our services after updates indicates your acceptance of the revised terms.